Privacy policy

(Personal Data Protection Act 2010)

Introduction

Gentle Supreme Sdn Bhd (Company No. 497222-U) (“Gentle Supreme”, “we”, “us” or “our”) is committed to safeguarding your personal data in accordance with the Personal Data Protection Act 2010 (“PDPA”).

This Privacy Notice sets out how we collect, use, disclose, store and otherwise process personal data in the course of our commercial activities.

This Privacy Notice applies to customers, website visitors, distributors, suppliers, business partners, participants in promotional campaigns and any individual who interacts with us.

By accessing our website, participating in our promotions, communicating with us, or otherwise providing your personal data, you acknowledge that you have read and understood this Privacy Notice and consent to the processing of your personal data as described herein.

What Personal Data We May Collect

We may collect personal data that you voluntarily provide to us, including your name, contact details, email address, delivery address, company details (where applicable), and any information submitted through enquiry forms, promotional entries or other communications.

Where required for specific campaigns, prize fulfilment or verification purposes, we may also collect identification details such as NRIC or passport information, in compliance with applicable laws.When you visit our website, certain technical information may also be collected automatically, including your IP address, browser type, device information and usage data. This information helps us improve website functionality and user experience.

We collect only personal data that is necessary and relevant to our business and brand activities.

How We Collect Your Personal Data

Personal data may be collected when you submit an enquiry, register for updates, participate in contests or promotional campaigns, communicate with us via email or social media, or enter into commercial arrangements with us. 

In some instances, we may receive personal data from our marketing partners, distributors, retailers, service providers or publicly available sources, where such disclosure is lawful.

If you provide us with personal data of another individual, you represent that you have obtained that individual’s consent to do so.

Purposes for Processing Personal Data

We may process your personal data for the following purposes: 

(a) Customer & Consumer Engagement
• To respond to enquiries and feedback
• To manage customer communications
• To administer contests, giveaways and promotional campaigns

(b) Order & Transaction Management
• To process purchases or prize fulfilment
• To manage deliveries and logistics
• To verify identity where necessary

(c)Website & Brand Improvement
• To analyse website usage and improve functionality
• To personalise user experience
• To ensure website security and integrity

(d)Marketing & Promotional Communications
• To provide information on new products, promotions, campaigns or brand updates (where you have consented)

(e) Legal & Regulatory Compliance
• To comply with applicable laws and regulations
• To respond to lawful requests by authorities
• To protect our legal rights and business interests

We will not process personal data for any purpose that is incompatible with the purposes set out above without obtaining further consent where required under the PDPA.

Disclosure of Personal Data

Your personal data may be disclosed to related companies within the Gentle Supreme group, professional advisers, marketing and campaign partners, IT service providers, logistics providers and other service providers engaged to support our business operations.

We may also disclose personal data where required by law, regulation or court order.

We take reasonable steps to ensure that third parties handling personal data are contractually bound to safeguard such data and process it only for authorised purposes.

Transfer of Personal Data Outside Malaysia

Where necessary for operational, marketing or IT hosting purposes, your personal data may be transferred outside Malaysia.

In such cases, we will take reasonable steps to ensure that the recipient provides a comparable level of protection in accordance with the PDPA.

Security of Personal Data

We implement appropriate technical and organisational safeguards to protect personal data against unauthorised access, accidental loss, misuse, alteration or disclosure. 

While we strive to protect personal data, transmission of information via the internet is not completely secure, and we cannot guarantee absolute security. 

Retention of Personal Data

We retain personal data only for as long as necessary to fulfil the purposes stated in this Privacy Notice or to comply with legal and regulatory requirements.

When personal data is no longer required, it will be securely deleted or anonymised.

Your Rights Under the PDPA

Subject to the PDPA, you may request access to or correction of your personal data, withdraw your consent to processing (subject to legal or contractual limitations), or request that we cease processing your personal data for direct marketing purposes.

Requests may be subject to identity verification and administrative charges as permitted by law.

Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience, analyse website traffic and improve functionality. 

You may disable cookies through your browser settings, although certain website features may not function properly as a result.

Personal Data of Minors

Our website and promotional activities are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors without appropriate parental or guardian consent.

Amendments to This Privacy Notice 

We reserve the right to update or amend this Privacy Notice from time to time. Any changes will be published on this page and will take effect immediately upon publication. 

Contact Information

If you have any questions, requests or concerns regarding this Privacy Notice or your personal data, please contact:

Data Protection Officer
GENTLE SUPREME SDN. BHD.
(Company No. 497222-U) 
Email: marketing@g-supreme.com.my
Telephone: +603-8023 1489
Registered Address: No. 9, Jalan TP3, Taman Perindustrian UEP, 47600 Subang Jaya,  Selangor